Analytics tiers by plan
Analytics depth grows with your subscription. Core KPIs always appear on the Dashboard overview; advanced conversation analytics unlock on higher tiers.
Analytics by plan
Section titled “Analytics by plan”| Capability | Free | Starter | Standard | Pro | Enterprise |
|---|---|---|---|---|---|
| Dashboard KPIs (assistants, KBs, documents, conversations) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Success rate | ✓ | ✓ | ✓ | ✓ | ✓ |
| Activity feed | ✓ | ✓ | ✓ | ✓ | ✓ |
| Usage vs plan | ✓ | ✓ | ✓ | ✓ | ✓ |
| Conversation list (basic) | Limited | ✓ | ✓ | ✓ | ✓ |
| Date range (7 / 30 / 90 days) | 7 days | 30 days | 90 days | 90 days | Custom |
| Per-assistant breakdown | — | ✓ | ✓ | ✓ | ✓ |
| Retrieval & tool success metrics | — | — | ✓ | ✓ | ✓ |
| Export (CSV) | — | — | ✓ | ✓ | ✓ |
| Custom reports & API | — | — | — | — | ✓ |
Exact limits are listed on Plans compared and Usage and quotas.
Metrics reference
Section titled “Metrics reference”| Metric | Meaning |
|---|---|
| Conversations | Sessions started via widget or API |
| Messages | Turns per conversation |
| Success rate | Conversations without error or human handoff |
| KB hit rate | Questions where RAG returned chunks (Standard+) |
| Tool success | Tool calls completed without failure (Starter+) |
| Avg. response time | End-to-end latency including retrieval |
Using analytics to improve assistants
Section titled “Using analytics to improve assistants”- Filter to an assistant with low success rate
- Open recent conversations — look for empty answers (troubleshooting)
- Update KB content — Content best practices
- Tune search settings or RAG settings
- Re-check success rate after a week
Standalone Analytics page
Section titled “Standalone Analytics page”A dedicated Analytics section in the dashboard may show additional charts by plan. If your plan shows a placeholder, use Dashboard overview and per-assistant Conversations until expanded analytics roll out to your tier.