Supported file types
Chatevo extracts text from common business document formats and web content. All types follow the same pipeline: extract → chunk → embed → store in Qdrant.
File uploads
Section titled “File uploads”| Format | Extension | Notes |
|---|---|---|
.pdf | Best for manuals, brochures, and scanned docs with selectable text | |
| Word | .docx | Headings and lists are preserved for chunking |
| Plain text | .txt | Ideal for FAQs and short reference content |
| HTML | .html, .htm | Useful for exported help-center pages |
Web content
Section titled “Web content”| Method | What it imports | Guide |
|---|---|---|
| Single URL | One page at a time | Import from URL |
| Website crawl | Discover and select multiple pages from a domain | Website crawl |
Crawled and imported URLs are stored and indexed like uploaded files. Each import creates a snapshot — an immutable copy of the page content at import time.
Plan limits
Section titled “Plan limits”File size, document count per knowledge base, and total storage depend on your plan. Check Billing → Usage or Usage and quotas before large uploads.
| Plan | Typical limits |
|---|---|
| Free | Smallest storage and document counts |
| Starter | Higher limits; tools enabled |
| Standard+ | Larger KBs, auto-retrain, full smart query understanding |
Exact numbers are listed on Plans compared.
What Chatevo does not index well
Section titled “What Chatevo does not index well”- Password-protected PDFs
- Image-only scans without OCR text
- Binary formats (
.xlsx,.pptx,.zip) — export to PDF or DOCX first - Pages blocked by
robots.txtor login walls during crawl