Invoices and payment
Paid Chatevo subscriptions bill through Stripe. View payment history and download invoices from the dashboard — no separate billing portal login required.
View invoices
Section titled “View invoices”- Log in to app.chatevo.ai.
- Go to Billing → Invoices.
- Browse past charges — date, amount, plan, and status (paid, open, failed).
Click any invoice to open the Stripe-hosted detail page.
Download PDF
Section titled “Download PDF”From the invoice detail view:
- Click Download invoice or Download receipt.
- Save the PDF for accounting or expense reports.
Stripe includes your organization name, billing address, line items, and tax where applicable.
Payment status
Section titled “Payment status”| Status | Meaning |
|---|---|
| Paid | Charge succeeded — service active |
| Open | Payment pending or processing |
| Failed | Card declined — update payment method in Stripe portal |
| Void | Cancelled before capture |
Failed payments trigger email from Stripe. Update your card under Billing → Payment method to avoid service interruption.
Billing cycle
Section titled “Billing cycle”- Monthly billing on the date you first subscribed
- Upgrades are prorated immediately
- Downgrades and cancellations take effect at period end — see Upgrade, downgrade, cancel
Usage quotas (messages, storage) reset each billing period. See Usage and quotas.
Enterprise invoicing
Section titled “Enterprise invoicing”Enterprise customers may receive custom invoicing (PO, wire, annual terms) outside self-serve Stripe checkout. Contact your account manager or sales for invoice copies.
Tax and company details
Section titled “Tax and company details”Update billing name, address, and tax ID in the Stripe Customer Portal (Billing → Manage subscription). Changes apply to future invoices.