Upgrade, downgrade, cancel

Subscription changes are handled through Stripe — secure checkout for upgrades and the Stripe Customer Portal for downgrades, payment updates, and cancellation.

Upgrade

Log in to app.chatevo.ai.
Go to Billing → Plans.
Select Starter, Standard, or Pro and click Upgrade.
Complete Stripe Checkout — enter payment details and confirm.

Upgrades take effect immediately. New quotas (assistants, messages, tools) apply on the next message. You are charged a prorated amount for the remainder of the billing period.

Compare tiers in Plans compared.

Downgrade

Billing → Plans → Manage subscription (opens Stripe Customer Portal).
Choose a lower tier or switch to Free at period end.

Downgrades apply at the end of the current billing period so you keep paid features until then. Before downgrading, verify you are within the target plan’s limits — excess assistants may need archiving.

See Limits by plan.

Update payment method

Open the Stripe Customer Portal from Billing → Payment method. Update card details or billing address. Failed payments may suspend paid features after Stripe retry exhaustion.

Cancel subscription

Billing → Manage subscription → Cancel plan in the Stripe portal.
Confirm cancellation.

Your plan remains active until the period ends, then reverts toward Free limits. Data is retained — re-upgrade anytime to restore features.

Resume after cancel

If you cancelled but the period has not ended, use the Stripe portal Resume subscription link. After expiry, start a new checkout from Billing → Plans.

Enterprise

Enterprise plans are not self-serve. Contact sales for custom contracts, BYOK setup, and invoicing terms. See Plans compared.

Free trial

Starter and Standard may include a trial period depending on current promotions. Trial status appears on the Billing page. Cancel before trial end to avoid charges.