Tools overview
Tools let your assistant call external systems — order lookup, booking availability, CRM updates — instead of guessing from documents alone.
Tool types
Section titled “Tool types”| Type | Best for |
|---|---|
| API Request | REST endpoints you control (orders, bookings, inventory) |
| MCP | Model Context Protocol servers for structured tool discovery |
Documents answer what your policy says. Tools answer what your systems know right now.
How tools run
Section titled “How tools run”- Visitor asks a question that needs live data.
- Smart query understanding (Starter+) decides whether to search docs or call a tool.
- Chatevo calls your API with stored credentials — never exposed to visitors.
- The model uses the JSON response to reply; optional result_transform maps data to carousels or cards.
Rich content
Section titled “Rich content”Product images, prices, and offers in card format render only from successful tool responses. The assistant cannot invent structured offers. See Rich content overview.