Contact support

Contact Chatevo support when dashboard troubleshooting does not resolve your issue, you need plan upgrades, or you have compliance requests.

Contact channels

Channel	Address	Best for
Email	support@chatevo.ai	All issues; include details below
Dashboard	Help → Contact support	Attaches org context automatically
Enterprise	Named account manager	SLA-backed incidents, DPA, custom limits

Support hours: Monday–Friday, 9:00–18:00 UTC. Enterprise SLAs define 24/7 coverage where contracted.

Include as much as applies — it shortens resolution time:

Field	Example
Organization name	Acme Corp
Admin email	admin@acme.com
Deployment / assistant ID	`dep_abc123`, `asst_7xK9mN2p`
Page URL or API endpoint	`https://www.acme.com/support`
Timestamp (UTC)	`2026-07-16T14:22:00Z`
Error message or HTTP status	`403 domain_not_allowed`
Steps to reproduce	1. Open widget 2. Send “track order” 3. See error
Screenshots	Network tab, console errors

Try these docs first — support will ask the same diagnostic questions:

Level	Definition	Example
P1 — Critical	Production widget or API down for all users	Every visitor sees errors
P2 — Major	Significant degradation	Tools failing; partial outage
P3 — Minor	Workaround exists	Styling issue, single doc not indexing
P4 — Question	How-to, billing, feature request	DPA request, plan comparison

Mark P1/P2 clearly in the subject line: P1 — Widget down on production.

Report vulnerabilities to security@chatevo.ai (not public issues). Include reproduction steps; we acknowledge within 2 business days.

Do not post API keys, JWT secrets, or webhook signing secrets in tickets — rotate if accidentally exposed.