WhatsApp and Telegram
WhatsApp and Telegram channel deployments are coming soon. They will let you publish the same assistants, tools, and knowledge bases to messaging apps — not only the web widget and Direct API.
Planned capabilities
Section titled “Planned capabilities”| Channel | Expected features |
|---|---|
| Business API integration, session messaging, handoff to human agents | |
| Telegram | Bot API deployment, inline commands, rich replies where supported |
What will carry over
Section titled “What will carry over”- Same assistant configuration and tool execution
- Credentials for backend APIs
- Rich content where the channel supports cards/media (channel-specific formatting)
- Environments — staging bots before production numbers
What may differ
Section titled “What may differ”| Web widget | Messaging channels |
|---|---|
| Full carousel UI | Platform message templates and media limits |
| SSE streaming | Message chunking per channel rules |
| Domain allowlist | Channel provider verification |
Prepare now
Section titled “Prepare now”- Finalize assistants and API tools on web staging.
- Document rate limits your backends can handle for burst chat traffic.
- Request early access if you need WhatsApp or Telegram on launch.
Related
Section titled “Related”- Deployments overview
- Request a new integration
- Zapier setup (available today)