Appearance and branding
Widget appearance settings control how the chat looks on your site — theme, colors, display name, greeting, and footer text. Changes apply to the embed script without redeploying your HTML.
Settings
Section titled “Settings”| Setting | Description |
|---|---|
| Theme | Light, dark, or auto (follows visitor system preference) |
| Primary color | Accent for header, buttons, user bubbles |
| Display name | Assistant name shown in widget header |
| Greeting | First message or welcome line when chat opens |
| Footer text | Optional disclaimer or support link line |
| Launcher position | Corner placement (where supported) |
Configure
Section titled “Configure”- Open Deployments → your widget → Appearance.
- Adjust theme and colors to match your brand.
- Write a greeting that sets expectations (e.g. “Ask about orders, shipping, or returns.”).
- Save and hard-refresh your site to preview.
Greeting best practices
Section titled “Greeting best practices”| Do | Avoid |
|---|---|
| Mention what the bot can do | Promising human response times unless true |
| Match tone of your site | Long policy text in the greeting |
| Localize if multi-region | — |
Rich content styling
Section titled “Rich content styling”Product and media cards inherit widget theme colors for buttons and chrome. Card data still comes only from successful tool results.