What is Chatevo?
Chatevo is a platform for building AI assistants that you embed on your website or connect via API.
An assistant can:
- Answer from your documents — PDFs, Word files, FAQs, and imported web pages (upload or website crawl). Answers include citations. Retrieval uses hybrid semantic + keyword search.
- Fetch live data — When you connect Tools (REST APIs or MCP servers), the assistant can look up orders, bookings, availability, and more from your existing systems.
- Show rich replies — Product carousels, offer cards, and structured content inside the chat widget — only from verified tool results.
- Understand vague questions — On Starter plans and above, smart query understanding decides when to search docs vs call tools and can rewrite queries for better retrieval.
Who is Chatevo for?
Section titled “Who is Chatevo for?”- Businesses that answer the same customer questions repeatedly
- Teams that want 24/7 self-service without hiring overnight staff
- Companies that already have documentation and operational APIs
Main concepts
Section titled “Main concepts”| Concept | What it is |
|---|---|
| Assistant | Your configured AI: prompt, model, attached knowledge and tools |
| Knowledge base | Searchable collection of your documents |
| Tool | Live integration to an external API or MCP server |
| Deployment | How you publish an assistant (widget, API, etc.) |
| Credential | Stored authentication for tools — never shown to visitors |
| Smart query understanding | Pre-retrieval step that routes and rewrites queries (plan tier: basic/full) |
| Hybrid search | Combines semantic (vector) and keyword matching for document retrieval |
| result_transform | Declarative mapping from API JSON to rich chat cards |